Refund Policy
Welcome to MOTOWRKZ! We aim to ensure a satisfying shopping experience. In the event you’re not completely happy with your purchase, our refund policy is here to assist you.
Eligibility for Refunds
- Refunds are applicable only for items that meet the following conditions:
- The product is unused, undamaged, and in its original packaging.
- The return is initiated within 7 days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
How to Request a Refund
- Initiate the Request: Contact us at parts@motowrkz.com with your order number and reason for the refund.
- Approval Process: Once your request is reviewed, we will notify you if it’s approved or denied.
- Return the Product: Approved refunds require you to return the product. Shipping costs for returning the product are the customer’s responsibility.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- Shipping charges from the original purchase are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please email us within 48 hours of delivery at support@motowrkz.com with:
- Order number.
- Photos of the damaged or defective product.
- We will arrange for a replacement or issue a full refund, including shipping charges.
Contact Us
For any refund-related questions or assistance, reach out to us:
- Email: parts@motowrkz.com
- Phone: +971 56 678 2789
- Customer Support Hours: Mon - Sun: 24/7 Service
We’re here to ensure your satisfaction and appreciate your trust in MOTOWRKZ. Thank you for shopping with us!